Applicant Support Liaison

The Applicant Support Liaison will serve as a strategic advisor and workforce readiness coach, independently designing and delivering individualized job search plans, tailoring training content, and making service allocation decisions that directly impact participant success and program outcomes.

Requirements

• Genuine empathy for individuals facing challenges in re-entering the workforce, coupled with patience and resilience in providing ongoing support and encouragement.
• Significant experience in coaching, counseling, and communication skills, with the ability to build trust, motivate clients, and facilitate positive behavior change.
• Familiarity with remote work practices, tools, and technologies, and personal or professional experience working remotely preferred.
• Exercise professional judgement to determine when to refer clients to external services, how to adapt engagement strategies, and which programmatic interventions are necessary.
• Dedication to providing exceptional customer service and support, with a focus on meeting clients' needs and exceeding their expectations.
• Excellent organizational skills, attention to detail, and time management abilities, with the capacity to manage multiple client cases and priorities simultaneously.
• Comfort and proficiency with digital tools and platforms commonly used in remote work environments, including video conferencing software, online collaboration tools, and job search websites.
• Ability to build and maintain relationships with clients, stakeholders, and partners.
• Strong interpersonal communication skills.
• Regular and reliable attendance required.
• Ability to function well in a high-paced and at times stressful environment.
• Must be able to handle prolonged periods of sitting at a desk or standing at an event.
• Must be able to lift up to 15 pounds at a time when necessary.

Benefits

• Equal opportunity employer
• Consideration for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status