Customer Success Manager
ShiftCareMaryland, United States
Posted October 29, 2025
Full Time
About the Company
ShiftCare software makes home care more efficient. From shared client profiles and team organisation, to simplified billing, we enable service providers to deliver higher standards of care, and grow their business. https://linktr.ee/shiftcare ShiftCare has several advantages that make it highly suitable for Australian and North American service providers: 1. Less time to manage schedules, staff and clients 2. Taking the complexity out of managing many patients with different care requirements and billing rates 3. Integration with National Disability Insurance Scheme (NDIS) means less time to submit claims and faster payments 4. Connecting data between patients, shifts, time sheets and billing, eliminating duplication, errors and revenue leakage 5. Automated notifications (SMS or email) to staff when a shift is confirmed, changed or cancelled, improving the communication between staff and management >>> If you need to change the way you manage staff and bill your clients, please get in touch to arrange a free trial of ShiftCare. >>> ShiftCare Roster staff. Manage clients. Fetch payments. https://shiftcare.com
Job Description
ShiftCare is seeking a motivated Customer Success Manager to engage and manage relationships with customers in the Australian, American, and Canadian disability support provider markets. The role focuses on ensuring customer satisfaction, driving retention, and driving product adoption. The CSM will act as a key support and technical escalation point, and will own the customer onboarding process.
Requirements
- Develop a deep understanding of the product and customer's needs.
- Build and maintain strong customer relationships.
- Act as a key point of technical support escalation.
- Drive customer health and retention through monitoring and strategy execution.
- Represent customer voice to internal teams and provide feedback.
