Customer Service Agent (m/w/d)

The Customer Service team supports Vimcar's hardware and product questions with technical support. They analyze customer requests, solve problems using software tools like Zendesk, and handle tickets by phone and email. The role involves providing excellent customer support within a team and contributing to the ongoing optimization of Vimcar's products and services.

Requirements

• 1+ year of experience in phone or written customer support, ideally in technical support.
• Empathy and the ability to handle challenging clients.
• Proficiency in German (C2) and fluency in English (B2).
• Ability to structure and prioritize information and tasks.
• Technical interest and understanding of apps.

Benefits

• Thorough training
• Individual coaching
• Flexible working arrangements
• Professional development budget
• Personal learning budget
• Competitive remuneration
• Teamwork
• No ticket-based number
• Fixed working hours
• Flexible work model
• Paid time off
• Mental Health Day