Mitarbeiter Vertragswesen (m/w/d)

Shiftmove is seeking a Contract Customer Support Specialist to provide support to customers regarding their contracts, orders, and invoices. The role involves handling customer inquiries via telephone and email, proactively guiding requests, and ensuring excellent customer experience. This role is a valuable addition to the company and offers opportunities for professional development and flexibility.

Requirements

• Have successfully proven yourself with at least 1 year experience in telephone or written customer support
• Have a solid understanding of MS Office applications
• Fluent, clear, confident German (C2) and good English skills (B2)
• Empathy and ability to handle challenging customer cases
• Technical aptitude and understanding of tools
• Ability to stay up-to-date with customer inquiries

Benefits

• Inspiring team
• Flat hierarchy
• Balanced work environment
• Flexible working arrangements
• Personal development budget