Head of Customer Success (eCommerce)
SHOPLINESingapore, Singapore
Posted September 3, 2025
Full Time
About the Company
SHOPLINE empowers merchants with a unified commerce platform for global sales and customer experience.
Job Description
SHOPLINE is seeking a Head of Customer Success (eCommerce) to define and build product solutions for merchants, establishing a strong team and a talent roadmap. The role focuses on retention, growth, and a seamless experience for merchants within their ecommerce platform. The company is Asia’s largest smart commerce platform.
Requirements
- 8 years or above of experience in a customer-facing role with team leading background
- Demonstrated track record of establishing Customer Success programs
- Experience in building and growing an ecommerce business
- Exceptional ability to communicate and deep understanding of customers concerns
- Self-motivated and accountable for results