Head of Merchant Success (Locate in Japan)

The Head of Merchant Success is responsible for leading and growing a team of merchant success staff to provide excellent onboarding and retention services. This role involves managing client relationships, collecting feedback, and collaborating with internal departments. The company is looking for someone with strong communication and business acumen.

Requirements

• Lead & build the Merchant Success Team
• Design and apply protocol for onboarding experience
• Manage a team of merchant success staff
• Maintain growth of assigned clients and develop client retention strategies
• Build up the account management team
• Collect feedback on SHOPLINE's product
• Liaise with internal departments
• Answer customer queries
• Advocate for the brand
• Fluent in Mandarin & Japanese