Product Operation Manager
SHOPLINEKuala Lumpur, Kuala Lumpur, Malaysia
Posted September 3, 2025
Full Time
About the Company
SHOPLINE empowers merchants with a unified commerce platform for global sales and customer experience.
Job Description
The Product Operation Manager at SHOPLINE Malaysia is responsible for ensuring the quality of the help center, conducting internal training, and identifying process improvements to support front-line teams. They partner with various cross-functional teams to enhance product quality and streamline operations workflows.
Requirements
- Translate and monitor the quality of the SHOPLINE help center.
- Conduct product training for the internal team.
- Monitor and analyze merchant’s issues.
- Define processes for front-line team support of the product.
- Collaborate with cross-functional teams.
