Food & Beverage Operations Manager

Our successful Food and Beverage Operations Manager is responsible for creating an atmosphere that will inspire guests and associates to return. Instilling a strong atmosphere of service excellence while developing personnel, setting guidelines and goals and achieving results is paramount for success.

Requirements

• Maintain a positive work environment by managing, leading, working and communicating in a courteous and professional manner with all guests, co-workers and vendors.
• Lead by example, fostering departmental teamwork and collaboration.
• Greet guests; create a memorable experience that exceed our 4 star/diamond service goals.
• Anticipate guests’ needs and provide appropriate service.
• Hire, train, schedule and supervise service teams.
• Support team at all times and inspect what is expected of the team.
• Maintain a presence on the floor during hours of operation.
• Monitor staffing/payroll to meet superior service levels and profitability.
• Update and add departmental SOPs as needed.
• Maintain required inventories and par stock levels.
• Maintain cleanliness of Food and Beverage real estate.
• Maintain awareness of all safety, state and federal sanitation and security procedures relevant to the department and property.
• Support the financial/marketing goals of the division.
• Exceed required standards/goals to achieve superior guest service by applying our documented service standards at all times and redirect the team when required.
• Handle all guest correspondence/reservations in a timely and efficient manner, not to exceed more than a 24-hour period.
• Ensure all reporting and time sensitive needs are supplied to appropriate parties when required (historical records, financials, payroll, email, HR needs, schedules logs, etc).
• Attend and contribute to required meetings and all other duties as assigned.

Benefits

• Health insurance
• Retirement plan
• Paid time off
• Other benefits not specified