Customer Service Representative (Onsite) - Talent Pooling

Side (formerly PTW) is a global video game development and services provider offering technical and creative solutions. They are seeking a Customer Service Representative to join their Talent Pool, assisting players with technical and customer support. The role focuses on resolving issues, diagnosing problems, and delivering a positive support experience.

Requirements

• Respond to player inquiries via email, chat, and call.
• Diagnose and troubleshoot player problems efficiently.
• Guide users through product features and functionality.
• Ensure consistent support quality.

Benefits

• Competitive Salary
• Dynamic, multicultural, and fun environment
• Regular progression opportunities
• Comprehensive Philippine government-mandated benefits