Customer Service Representative

Hireframe is a dynamic team providing customer service for a software product loved by many small businesses. The role involves communicating with customers via various channels, resolving software inquiries, and collaborating with an engineering team. The position is fully remote and offers opportunities for professional growth within a supportive team environment.

Requirements

• Fluent English speaker with strong verbal, written, and interpersonal skills
• At least 1 - 3 years experience in a customer facing role
• Ability to multi-task, organize, and prioritize work
• Ability to quickly learn complex software products
• Comfort working remotely
• Familiarity with collaboration (Slack) & ticketing software (CRM, such as Hubspot)

Benefits

• Permanent remote work flexibility
• Health Maintenance Organization (HMO) coverage
• Annual performance bonuses
• Dedicated coaches offer an extra channel of support and skill-building
• Opportunities for professional growth