Player Support (Confidential- LATAM)

Side is seeking a detail-oriented Player Support Agent to deliver exceptional support to a gaming community across various platforms and channels. This role involves diagnosing and troubleshooting player issues, guiding users through features, and maintaining a high level of customer service. The ideal candidate is passionate about gaming and possesses strong communication and technical troubleshooting skills.

Requirements

• Diagnose and troubleshoot player problems efficiently.
• Adaptable to manage support via email, chat, and callbacks.
• Detail-oriented with strong grammatical and spelling skills.
• Excellent communication and problem-solving skills.

Benefits

• Work directly with global gamers
• Gain hands-on experience with technical troubleshooting and gaming platforms
• Collaborative and fun team environment