Player Support Representative (with Technical Support Expertise) - Talent Pool

Side (formerly PTW) is a video game development and services provider offering technical and creative solutions to the largest studios worldwide. They are seeking a detail-oriented Player Support Representative to provide exceptional technical support to their gaming community through channels like email, chat, and callbacks. The role focuses on diagnosing and resolving technical issues, guiding users, and collaborating with a team.

Requirements

• Respond to player inquiries via email, chat, and callback.
• Diagnose and troubleshoot player problems efficiently.
• Guide users through product features and functionality.
• Ensure consistent support quality.
• Adapt to flexible scheduling and working 30-minute intervals.
• Maintain SLAs and performance KPIs.
• Document recurring technical issues.

Benefits

• Work directly with global gamers.
• Gain hands-on experience with technical troubleshooting.
• Collaborative and fun environment.