Senior Manager, Business Process Excellence

We are seeking a hands-on Director of Business Process Excellence to lead operational transformation while maintaining direct accountability for quality assurance and process improvement execution across our Member Services organization. This role uniquely blends strategic vision with tactical implementation—assisting in defining the operational roadmap while also designing scorecards, conducting calibration sessions, analyzing performance data, and leading improvement projects from ideation through execution.

Requirements

• Strategic Leadership
• Quality Assurance & Performance Management
• Process Improvement & Execution

Benefits

• Competitive salary
• Bonus opportunity
• Equity package
• Comprehensive Medical, Dental, and Vision benefits
• 401k retirement plan
• Paid vacation and company holidays