Customer Service & Operations Associate

Sidekick is a company focused on helping people recover from persistent injuries with their products. They are looking for a proactive Customer Service & Operations Associate to manage customer service inquiries, streamline operations, and improve workflows. This role involves resolving tickets, identifying inefficiencies, and maintaining accurate ERP tasks. The position requires strong customer service skills and a proactive approach.

Requirements

• Resolve 20 tickets per hour with 90%+ customer satisfaction
• Identify and implement process improvements, including automation or knowledge base updates
• Regularly update and expand the knowledge base
• Manage ERP tasks like inventory, credit notes, and branch transfers
• Strong skills in creating and maintaining knowledge base content

Benefits

• Competitive compensation
• Performance-based bonus pay
• Work-from-home
• Dedicated, collaborative, and supportive colleagues
• Fast-paced, dynamic environment
• Career growth & ownership
• Salary: $1300-1600 USD/month