Customer Service & Operations Associate

Sidekick is a rapidly growing injury relief brand seeking a proactive Customer Service & Operations Associate to manage customer inquiries, streamline operations, and maintain ERP tasks. The role focuses on identifying and implementing solutions to improve workflow and enhance customer satisfaction.

Requirements

• Resolve 20+ tickets per hour while maintaining 90%+ customer satisfaction
• Identify and implement automation solutions or process improvements
• Update and expand the knowledge base for efficiency
• Manage ERP tasks like inventory, credit notes, and branch transfers

Benefits

• Competitive compensation
• Performance-based bonus pay
• Work-from-home
• Dedicated, collaborative colleagues
• Fast-paced, dynamic environment
• Career growth & ownership
• Salary: $1300-1600 USD/month