Strategic Customer Success Manager
Siena AIWarsaw, Masovian Voivodeship, Poland • Bucharest, Romania • Paris, Ile-de-France, France • London, England, United Kingdom • Belgrade, Central Serbia, Serbia • Amsterdam, North Holland, Netherlands • Stockholm, Sweden
Posted June 6, 2025
Full Time
About the Company
Siena AI pioneers autonomous customer service with empathy-driven, AI-powered commerce support.
Job Description
Siena is a startup building enterprise empathic AI Agents powered by reasoning-adept LLMs. They're seeking a Strategic Customer Success Manager to drive growth and optimization for existing customers and guide them through advanced use cases.
Requirements
- 3+ years in Customer Success Management, account management, or client-facing strategic roles with more technical and complex software solutions.
- Proven track record with customer service technology platforms or e-commerce ecosystems
- Strong technical aptitude with ability to configure complex automations and troubleshoot AI workflows
Benefits
- Competitive compensation
- Great salary plus the opportunity for equity or stock grants
- Flexible time off
- A Learning budget
- Quarterly budget for experimenting with new AI tools
