Technical Account Manager

Siena is creating an operating system of AI agents that learn, remember, and act across every customer touchpoint.

Requirements

• 3+ years in a technical role involving customer interactions at a high-growth SaaS company
• Excellent project management skills with the ability to manage multiple customer implementations and engagements simultaneously
• Solid understanding of CX workflows, pain points, metrics, tools, and what makes teams successful
• Experience with enterprise CX platforms (Zendesk, Gorgias, Kustomer, or similar)
• Technical fluency with AI and automation

Benefits

• Competitive salary
• Equity
• Flexible remote work culture
• Learning budget
• Premium AI tools
• Opportunity for travel to customer sites
• Clear growth pathways