Customer Success Manager - EMEA
SiftIreland • United Kingdom
Posted March 4, 2026
Full Time
About the Company
Sift is a leading fraud prevention platform that empowers more than 700 global brands— including Hertz, Yelp, and Poshmark— to grow confidently by stopping fraud while preserving exceptional customer experiences. Leveraging a global data network that processes over one trillion events annually, Sift applies machine learning and predictive analytics to transform risk into revenue and enable scalable, uncompromised growth. The company’s SaaS solution delivers real-time digital trust across payments, account creation, and content moderation, helping clients convert threat intelligence into actionable insights. By combining big-data visualization, risk management, and fraud expertise, Sift distinguishes itself as a trusted partner for businesses seeking to protect revenue and enhance user trust.
Job Description
We are looking for a Customer Success Manager to work closely with our customers to identify and address business and technical challenges. As a member of the Customer Success Management team, you'll be an ambitious self-starter with a knack for building relationships, a strong technical acumen, and a cross-functional collaboration skill set.
Requirements
- 2+ years experience in a Customer Success Manager role or similar role
- Experience in the fraud/payments ecosystem
- Experience owning a book of business and being responsible for retaining revenue and running strategic business reviews
- A track record of showing value through data-driven metrics and KPIs
- Outstanding customer-facing communication skills
- Strong business acumen and ability to influence change of a customer organization
- A strong work ethic and commitment to excellence
- A bias for action and ability to continuously learn
- Experience working with SaaS-based products
Benefits
- Competitive salary
- Health insurance
- Dental insurance
- Vision insurance
- 401k Matching
- Relocation Assistance
