Customer Success Manager, Mid-Market (EMEA)

BioRender is seeking a Customer Success Manager to own a portfolio of academic and research-focused customers across Europe, driving renewals, expansion, and long-term customer retention.

Requirements

• 3–5+ years of experience in Customer Success, Account Management, or a similar client-facing role within a SaaS environment
• Proven experience owning renewals and driving expansion within a commercial book of business
• Experience working with academic, research, or institutional customers; EMEA experience is strongly preferred
• Strong ability to engage senior scientific and operational stakeholders and tailor value messaging to diverse audiences

Benefits

• Health Insurance
• Paid Time Off
• 401k Matching