Technical Support Engineer - Brazil
SimetrikBrazil
Posted October 6, 2025
Full Time
About the Company
Simetrik is a SaaS fintech company that harnesses AI to streamline operational control and financial close processes through automation. Their no‑code platform delivers enhanced financial efficiency, reducing manual effort while ensuring data quality, consistency, and robust reconciliation. By combining AI‑driven insights with a user‑friendly interface, Simetrik differentiates itself as a leader in financial control and automation, empowering businesses to achieve faster, more accurate close cycles.
Job Description
Technical Support Engineer role providing top-notch technical assistance to clients, troubleshooting customer issues, analyzing SQL queries, and ensuring smooth operations of automation platform.
Requirements
- Proficiency in SQL and database knowledge
- Strong analytical and problem-solving skills
- Excellent communication skills with ability to explain technical concepts to non-technical individuals
- Excellent communication skills in English, and Spanish
- Experience with Python and AWS services
- Previous experience in a technical support role, preferably in a software or SaaS environment
- Proactive attitude and commitment to delivering exceptional customer service
- Experience with zendesk
Benefits
- Well-funded and proven startup with large ambitions and competitive salaries
- Entrepreneurial culture where pushing limits, creating and collaborating is everyday business
- Open communication with management and company leadership
- Small, dynamic teams = massive impact
- 500USD a year for you to invest in learning
