Technical Support Engineer (Tier 2)

This Technical Support Engineer (Tier 2) role focuses on root cause analysis and resolution for complex technical issues. The individual will investigate escalated issues, replicate them in a test environment, and collaborate with other teams to improve documentation and support processes. The position is fully remote and requires proactive investigation and problem-solving skills.

Requirements

• 3+ years in a technical support role
• At least one year in a Tier 2, escalation, or application support capacity
• Demonstrated expertise in troubleshooting complex software applications
• Strong analytical and problem-solving skills
• Experience supporting SaaS products
• Familiarity with concepts like APIs, databases, and cloud infrastructure

Benefits

• Work remotely
• Vacation
• Holidays
• Company Holidays
• Parental Leave
• Health Care Reimbursement
• Active Lifestyle Reimbursement
• Quarterly Home Office Reimbursement
• Payroll Deduction Purchase Plans
• Longevity Bonus
• Continuous Learning Bonus