Customer Success Manager, SMB (APAC)

We are looking for a Customer Success Manager, SMB (APAC) to increase client engagement, adoption and growth by providing expert-level strategic input for high volume small-medium sized APAC accounts. You will scale adoption and retention through tech-touch programs, automation, and one-to-many engagement motions.

Requirements

• Fluent in English and Mandarin, written and spoken
• Solid understanding of the digital marketing space and trends
• 2-3 years experience in a client facing role, preferably in a SaaS company
• Strong relationship building skills
• Analytical mindset with the ability to quickly digest a problem and identify a solution
• Experience producing high quality client-facing materials
• Excellent problem solving and critical thinking skills
• Team player who can collaborate effectively with colleagues and business partners

Benefits

• Competitive compensation package
• Regular team outings and happy hours
• Career growth opportunities
• Diverse and inclusive work environment