IT Engineer I
SimpliSafeRichmond, Virginia, United States • Boston, Massachusetts, United States
Posted October 14, 2025
Full Time
About the Company
SimpliSafe is a leading provider of wireless home security systems, offering user-friendly solutions with cellular connectivity and advanced sensors. The company distinguishes itself through seamless 24/7 professional monitoring without long-term contracts or high prices. SimpliSafe's innovative approach has protected over 2 million Americans, making it a fast-growing player in the industry.
Job Description
SimpliSafe is a high-tech home security company focused on protecting people's homes. They are seeking an IT Engineer I to join their IT User Solutions Team in Richmond, VA. This role will focus on providing technical support to users, resolving issues, and ensuring a smooth user experience. The role involves both in-office presence and occasional remote work.
Requirements
- Serving as a primary IT support resource for the Richmond offices.
- Delivering "white glove" customer service.
- Collaborating with stakeholders and teams.
- Handling a wide range of hands-on tasks, from cable management to hardware setup.
- Excellent analytical and troubleshooting abilities.
- Ability to work primarily on-site.
Benefits
- A comprehensive total rewards package.
- Free SimpliSafe system and professional monitoring.
