Product Support Specialist

Product Support Specialist at Writesonic to deliver timely, empathetic, and effective support to customers via chat, email, and community channels, and help customers understand Writesonic’s GEO and SEO capabilities.

Requirements

• 1-3 years in SaaS or tech product support, ideally with exposure to SEO, AI, or marketing tools
• Excellent communication skills (written & verbal) with the ability to simplify complex concepts
• Experience using support platforms like Intercom, Zendesk, or Freshdesk
• Strong problem-solving and analytical mindset; comfortable troubleshooting technical issues
• Passion for customer experience—empathetic, patient, and proactive
• A fast learner who thrives in a high-growth, remote-first startup environment

Benefits

• Competitive compensation
• Performance-based incentives
• Remote-first flexibility with global collaboration
• Opportunities to grow into customer success, product, or operations roles