NCS is a leading technology services firm searching for a Lead Service Delivery Manager to manage the development and maintenance of the IT team on behalf of a key NCS client.
Requirements
- Monitor and report on SLA/KPI of in-scope systems to the client
- Liaise and work with client stakeholders, Ops Managers and contractors for project delivery and support
- Provide monthly summary or progress report on systems health, statuses, risk status and CR/SR and system problems
- Conduct or participate in management update meetings including CAB, Operations, Service Review, Audit and Management meetings
- Review reports from Operations and Support project teams within the System Family
- Support Operations and Support project teams during Audit, DR/BCP and Backup and Recovery exercises
- Propose continuous improvement initiatives to strengthen IT governance and compliance and improve efficiency
- Prepare Management Plan and submit compilation to the client annually
- Periodically review IT asset inventory records maintained by the Asset Officer
- Maintain oversight and review obsolescence at System Family level
- Prepare and submit configuration management reports to client
- Lead investigation and resolution of incidents
- Conduct root cause analysis and recommend improvement solutions for recurrent incidents
- Schedule security scans and verify vulnerability rectifications
- Conduct weekly security review on system access and administration patterns and report suspicious activities
- Track, mitigate and deploy patch security vulnerabilities and submit monthly reports
- Escalate or seek client’s acceptance and approval of assessed risks
- Ensure compliance status adheres to standards, policies, directives and guidelines
- Declare, review and report compliance status to SMO Head Office annually
- Provide audit responses and evidence to auditors or compliance declarations
- Provide rectification plans for gaps or audit issues
- Seek waiver on compliance when justifiable
- Ensure standards, policies, directives, guidelines and QA records are filed and up-to-date
- Work with client on system enhancements for policy changes and audit requirements
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
