The Service Delivery Director is responsible for end-to-end delivery of telco and ICT services, ensuring services are delivered on time, within budget, and in line with agreed service levels and customer expectations.
Requirements
15+ years of experience in telco/ICT service delivery
Proven track record in managing large-scale service delivery portfolios and complex ICT/telco projects
Strong knowledge of ITIL, ISO 20000, and project management methodologies (PMP, PRINCE2, Agile)