Vice President, Customer Support Experience
SitecoreManchester, New Hampshire, United States • Boston, Massachusetts, United States
Posted October 22, 2025
Full Time
About the Company
Sitecore is a leading provider of digital experience management solutions, empowering brands to create memorable connections with customers through innovative web content management, customer engagement, and marketing automation. With a focus on AI-driven omnichannel experiences, Sitecore aims to transform how businesses manage content and engage consumers, turning them into loyal fans.
Job Description
Sitecore is seeking a Global Vice President of Customer Support Experience to lead, inspire, and scale their world-class support organization. This customer-facing role involves leading teams, driving operational excellence, championing agentic AI, and fostering collaboration across Product, Engineering, Sales, and Customer Success. The ideal candidate will prioritize exceptional customer experience and contribute to a dynamic, inclusive culture.
Requirements
- Proven success leading global customer support teams within SaaS or technology-driven environments.
- Passion for operational excellence.
- Experience leveraging AI and automation to improve support efficiency and customer satisfaction.
- Strong analytical and problem-solving skills.
- Natural collaborator and building trust across teams.
- Excitement for Sitecore's products and mission.
Benefits
- Competitive compensation
- Comprehensive benefits
- Opportunities for growth
- Global, inclusive culture
- Equal opportunity workplace
