This role focuses on leading the customer experience strategy and execution across all touchpoints. The ideal candidate will be a customer-centric leader, driving innovation, aligning teams, and enhancing user satisfaction. The company is a leading event ticketing platform in Saudi Arabia with a strong presence in digital and esports.
Requirements
- 10+ years of experience in customer experience, user experience, or related field
- 5+ years of executive leadership experience managing cross-functional teams
- Proven track record of implementing successful experience excellence strategies in digital products
- Experience with experience measurement tools and methodologies
- Strong background in user research, journey mapping, and service design
- Deep understanding of omni-channel digital platforms, particularly in SaaS and ecommerce
- Experience with experience optimization and personalization technologies
- Strong analytical skills with ability to translate data into actionable insights
- Strong stakeholder management and executive communication skills
- Bachelor's degree required, Master's preferred in relevant field
- Experience in highly regulated industries is a plus
- Demonstrated success in driving organizational change
- Strong presentation and public speaking abilities