Vice President of Experience

This role focuses on leading the customer experience strategy and execution across all touchpoints. The ideal candidate will be a customer-centric leader, driving innovation, aligning teams, and enhancing user satisfaction. The company is a leading event ticketing platform in Saudi Arabia with a strong presence in digital and esports.

Requirements

• 10+ years of experience in customer experience, user experience, or related field
• 5+ years of executive leadership experience managing cross-functional teams
• Proven track record of implementing successful experience excellence strategies in digital products
• Experience with experience measurement tools and methodologies
• Strong background in user research, journey mapping, and service design
• Deep understanding of omni-channel digital platforms, particularly in SaaS and ecommerce
• Experience with experience optimization and personalization technologies
• Strong analytical skills with ability to translate data into actionable insights
• Strong stakeholder management and executive communication skills
• Bachelor's degree required, Master's preferred in relevant field
• Experience in highly regulated industries is a plus
• Demonstrated success in driving organizational change
• Strong presentation and public speaking abilities