Customer Success Specialist (French)

SiteMinder is seeking a Customer Success Specialist (French) to be a trusted advisor to customers, helping them achieve their goals and maximize their revenue. The role involves developing rapport with customers, deepening product knowledge, and meeting KPIs related to revenue expansion and customer adoption scores.

Requirements

• Have a genuine passion for sales, customer success, and providing great customer experiences.
• Possess excellent communication skills, both written and verbal, and can effectively connect with customers from diverse backgrounds in English and German.
• Enjoy a fast-paced, results-oriented environment and thrive on exceeding expectations.
• Have experience working in a customer-facing role, ideally within the hotel industry or other SAAS business, particularly in customer success, sales, and revenue expansion.
• High level of French and English

Benefits

• Mental health and well-being initiatives
• Generous parental (including secondary) leave policy
• Paid birthday, study, and volunteering leave every year
• Sponsored social clubs, team events, and celebrations
• Employee Resource Groups (ERG) to help you connect and get involved
• Investment in your personal growth, offering training for your advancement