Customer Success Specialist (German)

Customer Success Specialist (German) role at SiteMinder involves being a trusted advisor to customers, helping them achieve goals and maximize revenue, and requires excellent communication skills in English and German, experience in customer-facing roles, and a passion for sales and customer success.

Requirements

• Be a trusted advisor to our customers, helping them achieve their goals and maximize their revenue
• Quickly develop rapport with customers over the phone and guide them to adopt our products
• Develop deep product knowledge and the ability to demonstrate how to optimise our products for the customer's needs
• Meet KPIs related to revenue expansion and customer adoption scores
• Manage your pipeline and performance to SLAs and KPIs

Benefits

• Mental health and well-being initiatives
• Generous parental (including secondary) leave policy
• Paid birthday, study and volunteering leave every year
• Sponsored social clubs, team events, and celebrations
• Employee Resource Groups (ERG) to help you connect and get involved
• Investment in your personal growth offering training for your advancement