Client Experience Manager - SMB
Slang.aiNew York, New York, United States
Posted August 12, 2025
105000 - 110000 USD year
Full Time
About the Company
Slang.ai is dedicated to revolutionizing business communication with AI-driven solutions. Our core services include automation, voice integration, conversational AI, and virtual assistance for restaurants and ecommerce. We aim to deliver a personalized, efficient, and delightful customer experience through our virtual concierge, ensuring businesses never miss a call.
Job Description
Slang AI is revolutionizing customer engagement with conversational AI, offering an end-to-end solution for SMB clients. As a Client Experience Manager, you will own the customer journey, onboarding, and ongoing support for SMB clients. This role focuses on delivering high-quality support while driving customer acquisition and retention. The company fosters a culture of growth and innovation, offering opportunities for both strategic influence and hands-on service.
Requirements
- 3+ years of experience in customer success, account management, or client-facing roles.
- Strong communication skills (written and verbal).
- Understanding of restaurant or hospitality tech preferred.
Benefits
- Competitive pay
- Bonus potential on renewals and retention
- Training and growth opportunities
- Clear goals and meaningful role
