Head of Customer Success
Slip RoboticsGeorgia, United States
Posted October 1, 2025
Full Time
About the Company
Slip Robotics empowers people to auto-load/unload any truck in 5 minutes using SlipBot Automated Loading Robots (ALRs) -- at any dock, in any trailer, and with zero Wi-Fi or IT integration required. The SlipBot robots-as-a-service network drives 10x improvements in safety, speed, and savings across the supply chain. 🚚 Truckers shouldn't wait. 👷♂️ Forklift drivers shouldn't risk it. ⚡ Auto-load/unload any truck in 5 minutes with SlipBots. Truck drivers spend 23% of their workday just idling at a dock and waiting for forklift drivers to load/unload their trailer, while forklift drivers face constant pressure to load/unload freight faster despite all the risks of damage and injury. Now, those same people can solve this bottleneck with the click of a button: commanding SlipBots to fully auto-load/unload a trailer in just 3 minutes, instead of rushing to drive forklifts in & out of a trailer for 30+ minutes. The secret is SlipBot, a rugged and beautifully "simple" Automated Loading Robot (ALR) platform that carries 20 pallets per minute in/out of any trailer at any dock -- with no dock modifications, no special trailers, no IT integration, and no Wi-Fi required. It just works. Slip seamlessly automates a process, not *just* a vehicle. The SlipBot RaaS (robots-as-a-service) network delivers 10x improvements in safety, speed, and savings across the supply chain. Slip's experienced team and field-proven SlipBots already power 24/7 production manufacturing and logistics operations for multiple Fortune 500 customers, and we're just getting started.
Job Description
Slip Robotics is seeking a Head of Customer Success to lead and scale their customer success function. This role will drive adoption, satisfaction, retention, and expansion across their customer base, partnering with Sales, Product, and Operations to ensure customers maximize value from their solutions. The ideal candidate will combine operational experience with strategic thinking to drive expansion.
Requirements
- 10+ years of experience in Customer Success, Product Operations, or related functions.
- Strong financial acumen.
- Proven team player with collaboration and accountability.
- Proven track record of building customer success functions.
- Strong operational and program management skills.
- Experience managing complex deployments and training programs.
- Experience managing complex deployments and training programs.
- Data-driven decision-making.
- Excellent communication and relationship-building skills.
Benefits
- Competitive compensation package
- Equity
- Opportunity to shape the future of robotics automation
- A culture of collaboration, innovation, and impact
- Flexible working environment
