Customer Success Manager
SlopeSan Francisco, California, United States
Posted September 22, 2025
Full Time
About the Company
Slope is a financial technology company that helps institutions expand credit access and reduce risk by transforming transaction data into real-time credit intelligence. Their solution focuses on assessing thin-file, near-prime, and underserved borrowers based on actual cash flow management rather than traditional credit files. By integrating seamlessly into existing systems, Slope enhances the credit lifecycle without adding operational burden, enabling more inclusive lending practices.
Job Description
Slope is seeking a Customer Success Manager to manage relationships with their B2B customer base, particularly SMBs, ensuring customer success through onboarding, adoption, and retention. This role involves collaborating with sales, product, and risk teams to improve processes and address customer needs. The CSM will also proactively identify opportunities and risks within their portfolio, and partner with customer feedback to drive improvements.
Requirements
- 3–6 years of experience in customer success, account management, or B2B customer-facing roles.
- Strong interpersonal and communication skills.
- Ability to thrive in a fast-paced startup environment.
- Experience with SMBs, marketplaces, or financial products is a plus.
