Customer Success Manager

Customer Success Manager responsible for driving retention and growth among valued customers by understanding their business needs and helping them succeed. The role involves managing customer relationships, identifying opportunities for increased product adoption, and collaborating with internal teams to maintain a quick feedback loop between customers and product.

Requirements

• 4+ years of relevant experience in Customer Success or similar customer-facing function
• Good understanding of paid digital advertising (Meta, Pinterest, Snapchat, TikTok, Google and programmatic)
• Highly empathetic with a positive attitude and a strong desire to help customers reach their goals
• Results-driven mentality with a bias for action and collaboration
• Ability to explain complex concepts clearly and translate data into insights
• Strong spoken and written communication skills in English

Benefits

• Inclusive Global Culture
• Global Impact
• Focus on Wellbeing
• Comprehensive Rewards
• Flexible Hybrid Workplace