Customer Success Manager (Scale)

We are looking for a motivated Customer Success Manager to join our growing Customer Success team. In this role, you will manage a large book of business, train customers and drive feature adoption and outcomes leading to renewals, account expansion, and customer satisfaction across your portfolio.

Requirements

• 4+ years of relevant experience in a customer success or similar customer-facing function
• Advanced knowledge of paid social advertising (Facebook, Tiktok Pinterest, Snapchat etc)
• Proactive problem-solver with a positive attitude and a strong desire to help our customers reach their goals
• Results-driven mentality and capable of meeting commercial targets and weekly productivity goals
• Confident, with strong spoken and written communication skills
• Self-driven with exceptional organizational skills