Customer Success Manager

SmartRecruiters is seeking a Customer Success Manager to own the end-to-end customer lifecycle, including adoption, value realisation, and renewal execution, earning trust through a unique engagement model designed to drive measurable Hiring Success.

Requirements

• 5+ years experience in a B2B client-facing role (customer success, professional services, sales, or account management)
• Demonstrated technical acumen and experience supporting customer implementation, adoption, and/or optimization of SaaS solutions
• Domain expertise in recruitment and talent management is essential. Experience in working with HRIT is an advantage
• Experience in working with customers on both a strategic and technical level is essential
• Strong data literacy and an understanding of core TA Metrics. Ability to use data to identify opportunities and communicate value to customers
• Proven track record of driving issues to resolution and advocating on behalf of a customer.
• Demonstrated time management and communications skills
• Demonstrated ability to plan and execute against customer priorities and expectations
• Experience in Process Improvement, Decision Making, Managing Processes, Planning, Analyzing Information, Service Excellence

Benefits

• Competitive salaries
• Strong internal mobility
• Remote-friendly culture
• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Relocation Assistance