SmartRecruiters is seeking a Customer Success Manager to own the end-to-end customer lifecycle, including adoption, value realisation, and renewal execution, earning trust through a unique engagement model designed to drive measurable Hiring Success.
Requirements
- 5+ years experience in a B2B client-facing role (customer success, professional services, sales, or account management)
- Demonstrated technical acumen and experience supporting customer implementation, adoption, and/or optimization of SaaS solutions
- Domain expertise in recruitment and talent management is essential. Experience in working with HRIT is an advantage
- Experience in working with customers on both a strategic and technical level is essential
- Strong data literacy and an understanding of core TA Metrics. Ability to use data to identify opportunities and communicate value to customers
- Proven track record of driving issues to resolution and advocating on behalf of a customer.
- Demonstrated time management and communications skills
- Demonstrated ability to plan and execute against customer priorities and expectations
- Experience in Process Improvement, Decision Making, Managing Processes, Planning, Analyzing Information, Service Excellence
Benefits
- Competitive salaries
- Strong internal mobility
- Remote-friendly culture
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Relocation Assistance