Technical Solution Engineer / Part time

Smeetz is a SaaS startup looking for a part-time Technical Solution Engineer to provide advanced technical support to end-users, collaborate with developers for issue resolution, and contribute to customer service operations.

Requirements

• Assist with L3 technical support tasks
• Collaborate with the development team to resolve complex issues
• Handle customer phone calls and provide clear explanations
• Join daily meetings with the customer service team
• Support key performance goals and service agreements
• Work with account managers on account setup issues
• Stay up to date with product changes
• Document knowledge gained

Benefits

• Flexible work hours
• Option to work remotely
• Highly performance-driven environment
• Vibrant and inclusive work environment
• Increased earning potential and ownership responsibilities