(MSP) Help Desk Technician - Tier 2
Solvere One/HouseCallVirginia, United States
Posted October 29, 2025
Full Time
About the Company
Solvere One is a managed service provider (MSP) specializing in comprehensive IT consulting and support for corporate clients. With expertise in managing technology from CIO to help desk levels, Solvere One offers 24/7 support, network security, and compliance services. Their team of highly qualified experts ensures that clients optimize performance and stay ahead in the evolving tech landscape.
Job Description
Solvere One is seeking a Help Desk Technician, Tier 2 to provide support from its Dulles, Virginia headquarters. Tier 2 technicians will resolve Tier 2 incidents escalated from Tier 1 and pass requests to Tier 3, resolving all issues. The position requires remote interaction with clients, strong communication skills, and a self-starter attitude.
Requirements
- Identify, diagnose, and resolve Tier 2 issues for personal computer software and hardware.
- Provide end-user support over the phone for company-approved Personal Computer software.
- Configure and repair end-user PC hardware, software, and peripherals.
- Diagnose and resolve network or local printer problems.
- Create technical documentation for resolutions.
Benefits
- 401k
- PPO healthcare
- dental
- vision
- paid vacation
- Paid time off
