Level 2 Help Desk Technician
DistantJobUnited States
Posted October 1, 2025
Full Time
About the Company
DistantJob is a remote hiring platform designed to address key challenges in global talent acquisition. By leveraging multilingual recruiters and extensive vetting processes, DistantJob connects companies with diverse, skilled candidates from around the world. Additionally, they manage HR operations globally, ensuring employees are legally protected and compensated fairly, thus streamlining the remote hiring process for businesses.
Job Description
The company, a leading Managed Services Provider, is seeking a Level 2 Help Desk Technician. The role involves troubleshooting issues across Windows OS, desktop apps, and server, user management, and network support. The company prides itself on excellent customer service and a team-oriented culture, working closely with clients and senior engineers.
Requirements
- 3+ years of experience as an IT Technician (MSP preferred)
- O365 administration
- Desktop and server operating systems (2016–2025)
- Active Directory
- Networking (DNS, DHCP, TCP/IP, VLANs)
- RMM/PSA platforms and ticketing tools
- Configuring and troubleshooting firewalls
- Cloud services (Azure, Google Workspace, M365)
- Strong interpersonal, problem-solving, and customer service skills
