System Support Engineer

Sonalake is a software partnering company that helps clients realise their product roadmaps. In this role, you will handle customer issues, develop and present training, and drive customer interactions by working with them to dive deep into the root cause of an issue.

Requirements

• Assist in monitoring and managing the day-to-day operations of our customers’ systems and services
• Liaise with our development teams to resolve reported issues tracking faults on occurrence
• Maintain and manage maintenance schedules, including running daily, weekly, monthly and annual maintenance processes

Benefits

• Remote-first approach with many team-building activities
• Every Sonalaker gets a training budget and paid training days every year
• Indefinite period employment contract
• Flat organisational structure with emphasis on open, honest communication