Customer Insight & Engagement Analyst

Join Sony Honda Mobility of America Inc. as a Customer Insight & Engagement Analyst to shape the future of mobility with creativity, technology, and a commitment to excellence. The role involves monitoring retail performance metrics, analyzing traffic and conversion trends, and identifying actionable insights to enhance customer engagement and sales efficiency.

Requirements

• Monitor and analyze daily, weekly, and monthly retail KPIs
• Develop and maintain dashboards and reports using BI tools
• Conduct trend, variance, and root-cause analyses
• Collaborate with Retail Operations and Field Leadership
• Partner with CRM and Marketing teams
• Build and maintain integrated data models
• Support executive reporting
• Ensure data integrity

Benefits

• Comprehensive medical, dental, and vision benefits
• Flexible Working Policy
• Paid parental leave
• 401k Program
• ‘Take What You Need’ time off policy
• Yearly bonuses
• Company phone
• Company swag
• Brand new laptop and monitor
• Special discounts on Sony products
• Learning and Development quarterly stipend