Front Office Representative

Southwest Behavioral and Health Services is seeking a dedicated and empathetic Front Office Representative to help fulfill their mission of delivering compassionate care to enhance lives and improve communities.

Requirements

• Process medication refill requests, prior authorizations, and lab results
• Manage prescriber schedules and act as a liaison between consumers, prescribers, and other clinical staff
• Perform general clerical duties for the clinic as requested/assigned by Front Office Supervisor, Program Director and/or Administrative Coordinator
• Greets consumers and answers all incoming phone calls by third ring
• Checks clients in/out
• Confirms/updates consumer contact information
• Verifies consumer eligibility/enrollment prior to appointment: AHCCCS, RBHA/agency, Limited Income Subsidy, Medicare Part D
• Processes transfer requests
• Collects client fees/copay

Benefits

• 3 weeks of PTO your 1st year of employment, with increased accruals after continued service!
• 10 paid holidays
• Low-cost medical, dental and vision insurance, short-term/long-term disability and life insurance for employees
• 40% company match up to a 10% deferral into your SB&H retirement account!
• Career Development – Benefit from our culture of internal promotion!
• We help you with your higher education goals – Reduce your tuition costs with our tuition reimbursement program & discount degree programs!
• Employee Assistance Program, Health & Wellness and much more!