Southwest Behavioral and Health Services is seeking a dedicated and empathetic Front Office Rep who can help us fulfill our mission. We are seeking someone who enjoys coordinating with people, organized and excellent communication skills.
Requirements
- Processes refill requests, medication issues and prior authorizations
- Processes and monitors lab results
- Administers injections as needed
- Makes requested client contact calls for customer service follow-up and complaint resolution
- Manages Prescriber schedules (blocking documentation time, meetings, etc.)
- Establishes, updates and maintains all client databases and scheduling of consumer appointments
- Maintains accurate, thorough, and current documentation of contact with consumers and services received/provided
- Coordinates transportation as clinically necessary/appropriate
- Coordinates care and needs in accordance with established policies, procedures and clinical protocols
- Obtains vital signs for Prescribers
- Schedules medication, counseling, and intake appointment
- Completes intake referrals and screening
- Calls to reschedule appointments when clinical staff are out unexpectedly
- Performs general clerical duties for the clinic as requested/assigned by Front Office Supervisor, Program Director and/or Administrative Coordinator
- Greets consumers and answers all incoming phone calls by third ring
- Checks clients in/out
- Confirms/updates consumer contact information
- Verifies consumer eligibility/enrollment prior to appointment: AHCCCS, RBHA/agency, Limited Income Subsidy, Medicare Part D
- Processes transfer requests
- Collects client fees/copay
Benefits
- 3 weeks of PTO your 1st year of employment, with increased accruals after continued service!
- 10 paid holidays
- Low-cost medical, dental and vision insurance, short-term/long-term disability and life insurance for employees
- 40% company match up to a 10% deferral into your SB&H retirement account!
- Career Development – Benefit from our culture of internal promotion!
- Tuition reimbursement program & discount degree programs!
- Employee Assistance Program, Health & Wellness and much more!
