Care Representative

Specialized Bikes is seeking a Care Representative to provide exceptional customer service to independent retailers and consumers. The role involves delivering concierge-level service, providing personalized advice, and resolving technical issues. The ideal candidate has experience in retail or customer service, strong business insight, and a passion for bikes.

Requirements

• Experience in a retail or customer service role
• Proven experience in supplier or retail sales
• Strong business insight and curiosity about the cycling industry
• Ability to balance customer satisfaction and sales
• Strong written and oral communication skills
• Hands-on technical ability to problem solve
• Ability to multitask, prioritize, and remain calm under pressure
• Proficiency with PCs, CRM systems, and the MS suite
• 2+ years of experience in a customer service role

Benefits

• PPO, EPO, HMO Kaiser and HDHP competitive Healthcare benefit plans
• Dental and Vision plan
• Health Savings Account with a company paid HSA Contribution
• 401(k) Matching up to $5,000
• Profit Sharing Plan
• Company paid Basic Life, AD&D, short-term and long-term disability insurance
• Employee Assistance program
• Sick, Vacation and Paid Holidays
• Employee discounts and perk program
• Parental Leave
• Specialized bike for new baby
• Education and events reimbursement