Senior Help Desk Technician
Spectrum Comm IncVirginia, United States
Posted September 22, 2025
Full Time
About the Company
Founded in 1999, Spectrum is an employee-owned business that serves the Department of Defense and other federal agencies. Spectrum envisions the future by partnering with our government customers to provide effective and efficient solutions for the DoD marketplace. As a rapidly growing company, we pride ourselves on our company culture which focuses on providing superior services, products, and solutions to our customers and an outstanding work environment for our employees. To learn more, visit our corporate website at www.sptrm.com.
Job Description
The Senior Help Desk Technician serves as the primary point of contact for advanced technical support at a secure government facility in Jacksonville, Florida. This role involves troubleshooting, supervising help desk operations, and providing high-quality end-user support. The position requires both technical expertise and leadership ability.
Requirements
- Associate’s or Bachelor’s degree in IT-related field
- 4+ years of experience in help desk or desktop support roles
- At least 1 year in a senior or lead capacity
- Strong knowledge of Microsoft Windows, Office 365, and basic networking
- Familiarity with device imaging tools, ticketing systems, and cybersecurity compliance requirements
- CompTIA Security+, Network+, or similar certification required
- Must be eligible for a U.S. Government security clearance
- Mandated cybersecurity and privacy training prior to accessing systems
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long Term Disability
- Training & Development
- Wellness Resources
- Stock Option Plan
