Part Time Customer Service Associate
Spence DiamondsToronto, Ontario, Canada
Posted September 18, 2025
34400 - 40600 CAD year
Part Time
About the Company
Founded in Vancouver B.C., Spence Diamonds has been in the diamond business for 40 years, and we’ve given hundreds of thousands of couples the confidence to find the diamond ring that represents their unique partnership. We break down the stereotypes associated with the traditional diamond buying experience and have set out to revolutionize the retail diamond industry, by elevating choice and transparency, education and customization through a unique offering of both Artisan Created and earth-minded diamonds for a ring that is unique to you.
Job Description
Spence is a Canadian-founded company focused on creating memorable customer experiences for its customers. The Customer Service Associate role is integral to the company's culture, ensuring exceptional service, handling customer interactions, and maintaining store standards. This position involves a blend of retail duties, communication, and customer support, contributing to a positive client experience and brand image.
Requirements
- Greet customers in a friendly manner and provide exceptional service.
- Inspect and process incoming jewelry repairs.
- Follow up with customers regarding repair orders.
- Answer all phone and email correspondences.
- Cash handling and end of day processing.
Benefits
- Attractive compensation packages
- Extended health benefits
- Learning and Development resources
- Employee discounts
- Team building events
- Opportunity to grow