Customer Success Specialist (CSS)

Launched in 2018, SponsorUnited is the leading global sports and entertainment intelligence platform, delivering actionable data and insights to build stronger marketing partnerships.

Requirements

• 2-3+ years of experience in Customer Success or other customer-supporting roles, ideally within SaaS, sports, sponsorship, or media.
• Experience with or working knowledge of the SponsorUnited platform is a strong plus.
• Analytical, proactive, customer-centric mindset.
• Demonstrated success managing large client portfolios with measurable outcomes in adoption, retention, and expansion.
• Excellent communicator with strong presentation, relationship-building, and influencing skills.
• Displaying a consultative, problem-solving approach.
• Data-driven with ability to analyze engagement metrics and develop retention strategy
• Experience leading cross-functional collaboration to elevate customer outcomes.