The Administration and Member Relations Coordinator plays a key role in the daily operations of the club, providing exceptional support to both the front desk team and member services. This individual is responsible for assisting with administrative tasks, member communication, and program sales, while helping to ensure a high-quality experience for all members and guests.
Requirements
- Support Assistant General Manager with administrative and operational tasks as needed
- Provide support at the front desk, assisting with daily operations and customer service needs
- Promote and sell SPORTIME membership and programs
- Respond to all inquiries regarding programs, billing, and account status in a timely and professional manner
- Assist members with concerns, suggestions and complaints
- Keep track of and order club coffee supplies and water
- Schedules, sets appointments for and calculates all tennis & pickleball seasonal courts
- Calculate and set up member payment plans for programs, summer camp and turf rentals
- Send personal emails as well as send emails blasts through Google Mail
- Assist with billing inquiries and contribute to the preparation of monthly financial reports
- Monthly billing and accounts receivable reports
- Keep track of and reconcile monthly petty cash expenses
- Handle daily banking and accounts receivable processes accurately and securely
- MOD duties, such as opening or closing club and following club procedures
- Assist with booking, scheduling, and collecting dues for seasonal court contracts throughout the year
- Attend all department head, front desk and other meetings required
- Help front desk with any issues that may arise on a daily basis
- Establish and maintain 5 star rapports with all members and guests entering and exiting the club as well as via phone and any other contact
Benefits
- Member benefits
- Health, dental and vision insurance
- 401k Plan with employer match
