To oversee front desk and assist members and prospects on the phone and in person and to greet members and ensure that they receive a 5 Star member experience while at the club.
Requirements
- Establish and maintain 5 star rapports with all members and guests entering and exiting the club as well as via phone and any other contact.
- Competency in all functions of APTUS including Scheduler, POS, shift reconciliations, member statements and notes, Member check-in, etc.
- Telephone message competence: recording clear, correct messages and discerning importance (timeliness) of calls. Familiar with Broadview phone system including voicemail
- Responsible to make absolutely certain that closing procedures are followed each night
- Towel supply laundered, dried, replenished and monitored.
- Maintain neat and well-stocked work area for efficient desk operation and customer service
- Assist with courtesy calls and balance due
- Answers incoming telephone calls and transfer them to the appropriate party
- Schedule court reservations, private lessons
- Develop and maintain cooperative work relationships with others
- Complete daily reports and any special projects as assigned
- Knowledge, Skills and Abilities:
- High school Diploma or equivalent
- Demonstrated knowledge of SPORTIME programs, services, policies and procedures
- Ability to explain all lessons, programs, memberships and promotions to prospective and existing members
- Excellent guest service skills
- Solid computer skills (Microsoft applications) a MUST
- Ability to listen to and understand information
- Ability to communicate verbally and in writing so that others will understand
- Ability to work under pressure
- Ability to multi-task
- Ability to keep information confidential
- Ability to develop constructive and cooperative working relationships with others and maintaining them over time.
Benefits
- Member benefits- Employees receive complimentary Sportime membership and are eligible to use club facilities, including tennis, fitness and sports, to participate in club programs on a complimentary or discounted basis, and to receive discounts on retail and other purchases.
- 401k Plan with employer match – Employees are eligible to enroll in Sportime’s 401k retirement plan, with matching, after they have completed one year of continuous service, worked at least 1000 hours in such calendar or anniversary year, and are over 21 years old.
