Associate Client Success Partner

SpotOn is seeking an Associate Client Success Partner to develop and nurture meaningful connections with clients to build strong, long-lasting client relationships. This position emphasizes account management with a strong focus on client retention and driving referrals.

Requirements

• Path of escalation for Grade B accounts using collaboration, coordination, and facilitation of other teams to ensure permanent and acceptable resolution is delivered.
• Develop and implement strategies to generate referrals from satisfied clients
• Identify opportunities to upsell additional products or services to existing clients based on their needs and preferences
• Provide exceptional customer service throughout all interactions with clients leading with empathy and a customer-first approach
• Collaborate cross-functionally with other teams to diagnose and troubleshoot complex issues, ensuring swift and effective resolutions
• Communicate technical concepts and solutions to non-technical users, building their understanding and confidence in the system

Benefits

• Medical, Dental and Vision Insurance
• 401k with company match
• RSUs
• Paid vacation, 10 company holidays, sick time, and volunteer time off
• Employee Resource Groups to build community and inclusion at work
• Monthly cell phone and internet stipend
• Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development